Certified Quality Management Professional
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Program Professional Framework
Certified Quality Management Professional
Program Overview
This programme builds the end-to-end competence expected of a quality manager: designing and maintaining a quality management system aligned with ISO 9001:2015, translating customer requirements into measurable quality objectives, controlling processes with statistical tools, and running internal audits and corrective action. Participants work with cost-of-quality analysis, supplier quality controls and management review inputs, and learn how quality systems support national excellence programmes in GCC government and semi-government entities, where ISO 9001 conformity is often the baseline for wider EFQM-based assessment.
Learning Outcomes
- ✓Map an organisation's processes and their interactions to define QMS scope and documented information requirements under ISO 9001:2015.
- ✓Set quality objectives and KPIs cascaded from customer requirements and strategic priorities.
- ✓Apply control charts and process capability indices (Cp, Cpk) to judge whether a process is stable and capable.
- ✓Build a cost-of-quality model separating prevention, appraisal, internal failure and external failure costs.
- ✓Plan and lead an internal audit, then drive root-cause analysis and corrective action to verified closure.
- ✓Prepare structured management review inputs that link quality performance to decisions and resources.
Target Audience
- Quality managers and QMS coordinators
- Quality assurance and quality control engineers
- Process owners and operational excellence specialists
- Internal auditors responsible for management system audits
Detailed Program Modules
01Quality Management Principles and the QMS Framework
- The seven quality management principles and the process approach
- ISO 9001:2015 clause structure and risk-based thinking
- Defining QMS scope, context and interested parties
02Quality Planning and Customer Requirements
- Translating the voice of the customer into specifications
- Quality objectives, targets and plans to achieve them
- Supplier quality requirements and incoming inspection
03Process Control and Statistical Methods
- Variation, sampling and measurement system basics
- Control charts for variables and attributes
- Process capability indices Cp and Cpk
04Problem Solving and Quality Tools
- Pareto, cause-and-effect diagrams and check sheets
- 5 Whys and fault tree reasoning
- PDCA and 8D problem-solving reports
05Cost of Quality and Performance Measurement
- Prevention, appraisal and failure cost categories
- Quality dashboards and leading indicators
- Customer satisfaction and complaint trend analysis
06Audit, Corrective Action and Management Review
- Planning and conducting internal QMS audits
- Nonconformity handling and corrective action verification
- Management review inputs, outputs and follow-up
Training Methodology
Applied Project & Assessment
Applied Project
Participants assess a real or case-based quality system: a process map with QMS scope, a KPI set with targets, a control chart and capability study on supplied data, a cost-of-quality estimate and a corrective action plan ready for management review.
Assessment
Short diagnostic at the start, practical tasks linked to each learning outcome, and evaluation of the applied project against published criteria.
University Certificate & International Accreditation
Professional Certificate accredited by Alzette University in Certified Quality Management Professional
International accreditation: International Auditors Group (IAG)