NEVADA | PROFESSIONAL EXPERIENCE

Program Professional Framework

Strategic Quality Management

Program Overview

Positioning quality as a driver of competitive advantage and public value, not only a compliance function, is the focus of this course. It examines how leadership integrates quality into vision, strategy and policy deployment through hoshin kanri, how excellence models such as EFQM and the Baldrige Excellence Framework guide organisational assessment, and how cost of quality, customer insight and benchmarking inform strategic choices. Participants also explore quality governance, integrated management systems and culture change, with reference to national excellence and quality awards across the GCC.

Learning Outcomes

✓Align quality policy and objectives with organisational strategy using hoshin kanri policy deployment.
✓Assess organisational maturity against an excellence model and prioritise strategic improvement areas.
✓Build a business case for quality investment using cost of poor quality and customer value analysis.
✓Design a governance structure for an integrated management system covering quality, environment and safety.
✓Develop a quality culture change plan with leadership behaviours and engagement measures.

Target Audience

Quality and excellence directors
Strategy and performance management heads
Senior managers responsible for management systems
Institutional excellence award coordinators

Detailed Program Modules

01Quality as Strategy

From inspection to organisation-wide quality leadership
Quality and competitive advantage
Quality in public value and government performance

02Policy Deployment and Alignment

Hoshin kanri and catchball
Cascading quality objectives
Linking quality KPIs to the balanced scorecard

03Excellence Models and Self-Assessment

EFQM Model structure and RADAR logic
Comparison with the Baldrige Excellence Framework
National excellence awards in the GCC

04Economics of Quality

Cost of poor quality analysis
Customer value and loyalty economics
Prioritising quality investments

05Integrated Management Systems

Common structure of ISO 9001, ISO 14001 and ISO 45001
Governance and ownership of an IMS
Risk-based thinking at strategic level

06Leading Quality Culture

Leadership roles and behaviours
Engagement, recognition and learning
Measuring culture and sustaining change

Training Methodology

Interactive expert-led sessions grounded in workplace examples

Case studies and practical exercises drawn from the region

Group workshops with peer review of decisions and deliverables

Formative feedback against clear performance criteria

Applied Project & Assessment

Applied Project

Participants produce a strategic quality plan for their organisation: an excellence model self-assessment summary, a cost of poor quality estimate, a hoshin matrix linking quality objectives to strategy and a culture change roadmap.

Assessment

Short diagnostic at the start, practical tasks linked to each learning outcome, and evaluation of the applied project against published criteria.

University Certificate & International Accreditation

Professional Certificate accredited by Alzette University in Strategic Quality Management

International accreditation: International Auditors Group (IAG)