NEVADA | PROFESSIONAL EXPERIENCE

Program Professional Framework

Simplification of Work Processes and Procedures

Program Overview

Government and corporate procedures tend to accumulate steps, signatures and documents long after the reasons for them have gone. This course shows how to diagnose and simplify procedures systematically: inventorying procedures and service requirements, measuring customer effort and processing time, applying elimination and consolidation tests to each step, and rewriting procedures and delegations of authority in plain language. The approach aligns with the service simplification and zero-bureaucracy initiatives adopted by several GCC governments and with the shift towards digital, proactive services.

Learning Outcomes

✓Inventory a unit's procedures and service requirements and identify those with the highest volume and customer effort.
✓Measure processing time, number of steps, approvals and documents required for a selected procedure.
✓Apply eliminate, combine, rearrange and simplify tests to every step and requirement.
✓Redesign delegation of authority to remove unnecessary approval layers while keeping essential controls.
✓Rewrite a simplified procedure in a clear, standard template with forms and service levels.

Target Audience

Procedure and policy development officers
Government service improvement and customer service managers
Organisational development and institutional excellence staff
Administrative managers responsible for approvals and paperwork

Detailed Program Modules

01Why Procedures Become Complex

Accumulated controls, duplication and legacy requirements
Cost of complexity to customers and staff
Simplification and zero-bureaucracy agendas in GCC governments

02Diagnosing Current Procedures

Procedure inventory and prioritisation
Step counts, document requirements and approval layers
Customer effort and journey analysis

03Simplification Techniques

ECRS: eliminate, combine, rearrange, simplify
Removing redundant documents and data requests
The once-only principle and data sharing between entities

04Authority and Control Redesign

Delegation of authority matrices
Risk-based controls instead of blanket approvals
Balancing speed with accountability

05Documenting Simplified Procedures

Standard procedure templates and plain language
Forms, checklists and service level commitments
Version control and publication

06Implementation and Measuring Impact

Piloting and staff communication
Measuring time and effort savings
Continuous review of procedures

Training Methodology

Interactive expert-led sessions grounded in workplace examples

Case studies and practical exercises drawn from the region

Group workshops with peer review of decisions and deliverables

Formative feedback against clear performance criteria

Applied Project & Assessment

Applied Project

Participants select a frequently used procedure in their entity, document its current steps, approvals and documents, apply ECRS and risk-based controls, and present a simplified version with measured time savings and a rollout plan.

Assessment

Short diagnostic at the start, practical tasks linked to each learning outcome, and evaluation of the applied project against published criteria.

University Certificate & International Accreditation

Professional Certificate accredited by Alzette University in Simplification of Work Processes and Procedures

International accreditation: International Auditors Group (IAG)