CILT Endorsed Warehouse Operations and Management

Program Overview

Day-to-day warehouse performance depends on disciplined processes and well-led teams. «CILT Endorsed Warehouse Operations and Management» covers core warehouse operations from dock to dispatch: receiving and inspection, putaway, storage and location control, order picking methods, packing and dispatch, returns, stock control and stock counts, materials handling equipment, workforce planning and supervision, health and safety, security and loss prevention, and daily operational KPIs, with examples from distribution centres, project stores and oil and gas warehouses in the region.

Learning Outcomes

• ✓Design receiving, inspection and putaway procedures that ensure accurate and timely stock availability.
• ✓Select picking methods such as discrete, batch or zone picking suited to order profiles.
• ✓Implement stock control procedures including location control, stock counts and discrepancy resolution.
• ✓Plan daily workforce and equipment requirements based on inbound and outbound volumes.
• ✓Apply warehouse safety and security controls covering racking, forklifts and loss prevention.
• ✓Monitor operations using daily KPIs for accuracy, productivity and on-time dispatch.

Target Audience

• Warehouse supervisors and shift leaders
• Stores officers and storekeepers
• Warehouse managers and assistant managers
• Inventory controllers and materials coordinators

Detailed Program Modules

Training Methodology

Applied Project & Assessment