Certified Highly Productive Administrator

Program Overview

Beyond personal time management, highly productive administrators improve the processes they run so that the whole office works faster with fewer errors. This course applies Lean office principles to administrative work: identifying waste in approvals, filing and correspondence, applying 5S to physical and digital workspaces, standardizing work with procedures and checklists, measuring output and turnaround, and using shared tools to coordinate with colleagues. Participants learn to spot recurring bottlenecks, propose practical improvements to their manager, and track the results with simple administrative KPIs.

Learning Outcomes

• ✓Identify the main types of waste in an administrative process using Lean office concepts.
• ✓Apply 5S to a physical or digital workspace and set a standard for maintaining it.
• ✓Write a standard operating procedure and checklist for a recurring administrative task.
• ✓Measure turnaround time and error rate for an office service and set improvement targets.
• ✓Present a process improvement proposal to a manager with expected benefits.

Target Audience

• Administrators and senior administrative assistants
• Office coordinators and team secretaries
• Front office and service desk staff
• Administrative staff in shared service centres

Detailed Program Modules

Training Methodology

Applied Project & Assessment