CMI Recognized The Certified Executive/PA Masterclass
- Manage a complex executive diary using clear prioritization rules agreed with the principal.
- Prepare board and executive committee meeting packs, agendas and action logs.
- Draft concise briefing notes and correspondence on behalf of a senior executive.
- Plan an official visit or delegation itinerary including protocol and hospitality arrangements.
- Apply confidentiality and information handling rules to sensitive documents and conversations.
- Use influencing and assertive communication techniques with senior stakeholders.
- The Strategic Executive Assistant
- Partnership with the principal
- Understanding the executive's priorities
- Professional standards and discretion
- Advanced Diary and Priority Management
- Prioritization rules and time blocking
- Handling conflicting requests
- Managing the executive's commitments
- Gatekeeping and Stakeholder Relations
- Managing access with diplomacy
- Building networks across the organization
- Influencing without authority
- Board and Executive Meetings
- Preparing agendas and meeting packs
- Minute-taking and action tracking
- Follow-up on decisions
- Executive Communication and Protocol
- Briefing notes and executive correspondence
- Official visits, delegations and protocol
- Event and travel coordination
- Confidentiality and Personal Effectiveness
- Handling sensitive information
- Ethical dilemmas in executive support
- Resilience and managing pressure
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Program Professional Framework
CMI Recognized The Certified Executive/PA Masterclass
Program Overview
Executive assistants to ministers, chief executives and board members operate as strategic partners, managing access, information and relationships on behalf of their principal. This masterclass focuses on the advanced side of the role: managing complex diaries and competing priorities, acting as gatekeeper with diplomacy, preparing board and executive committee meetings, drafting briefings and correspondence for senior leaders, coordinating official visits and protocol, and handling confidential and sensitive information. Participants also develop the influence, judgement and resilience needed to work at the top of Gulf government and corporate organizations.
Learning Outcomes
- ✓Manage a complex executive diary using clear prioritization rules agreed with the principal.
- ✓Prepare board and executive committee meeting packs, agendas and action logs.
- ✓Draft concise briefing notes and correspondence on behalf of a senior executive.
- ✓Plan an official visit or delegation itinerary including protocol and hospitality arrangements.
- ✓Apply confidentiality and information handling rules to sensitive documents and conversations.
- ✓Use influencing and assertive communication techniques with senior stakeholders.
Target Audience
- Executive assistants to CEOs, ministers and board members
- Senior personal assistants and executive secretaries
- Office directors in executive offices
- Board and committee secretaries
Detailed Program Modules
01The Strategic Executive Assistant
- Partnership with the principal
- Understanding the executive's priorities
- Professional standards and discretion
02Advanced Diary and Priority Management
- Prioritization rules and time blocking
- Handling conflicting requests
- Managing the executive's commitments
03Gatekeeping and Stakeholder Relations
- Managing access with diplomacy
- Building networks across the organization
- Influencing without authority
04Board and Executive Meetings
- Preparing agendas and meeting packs
- Minute-taking and action tracking
- Follow-up on decisions
05Executive Communication and Protocol
- Briefing notes and executive correspondence
- Official visits, delegations and protocol
- Event and travel coordination
06Confidentiality and Personal Effectiveness
- Handling sensitive information
- Ethical dilemmas in executive support
- Resilience and managing pressure
Training Methodology
Applied Project & Assessment
Applied Project
Participants prepare an executive support portfolio for a real or simulated principal: a two-week diary plan with priority rules, a board meeting pack and minutes, a briefing note, and an official visit itinerary with protocol notes.
Assessment
Short diagnostic at the start, practical tasks linked to each learning outcome, and evaluation of the applied project against published criteria.


