Advanced Communication Skills

Program Overview

Experienced professionals often know what to say but struggle to land it with senior, sceptical or diverse audiences. This advanced course develops strategic message design, persuasive structure, executive briefing, active listening in high-stakes conversations, handling resistance and conflict, and adapting style across cultures and channels. Participants practise with realistic scenarios, receive structured feedback on recorded exercises and leave with a personal communication plan for the stakeholders who matter most to their role.

Learning Outcomes

• ✓Analyse a stakeholder audience and tailor message, tone and evidence to their priorities.
• ✓Structure persuasive messages using the pyramid principle and a clear call to action.
• ✓Deliver a concise executive briefing that anticipates and answers likely questions within a set time.
• ✓Apply active listening and questioning techniques to uncover concerns in difficult conversations.
• ✓Respond to objections and conflict using de-escalation and assertive language.
• ✓Adapt communication style for multicultural teams and for written, virtual and face-to-face channels.

Target Audience

• Middle and senior managers
• Project and programme managers leading cross-functional teams
• Advisors and specialists who brief executives
• Team leaders preparing for broader leadership roles

Detailed Program Modules

Training Methodology

Applied Project & Assessment