NEVADA | PROFESSIONAL EXPERIENCE

Program Professional Framework

SBS Endorsed – Certified Balanced Scorecard Professional

Program Overview

Based on the Kaplan and Norton balanced scorecard approach, this programme takes participants through the full cycle of building and running a scorecard: clarifying mission and vision, defining strategic themes, mapping objectives across financial or stakeholder, customer, internal process and learning and growth perspectives, then selecting measures, targets and initiatives. Particular attention is given to adapting the scorecard for government entities, where the stakeholder perspective leads, and to cascading scorecards to departments and individuals. Participants also learn to run strategy review meetings that use scorecard data to make decisions rather than simply report numbers.

Learning Outcomes

✓Build a strategy map with linked objectives across the four perspectives for a selected organisation.
✓Define measures with formulas, data sources, baselines, targets and owners using a KPI data definition template.
✓Distinguish leading from lagging indicators and select a balanced measure set for each objective.
✓Prioritise strategic initiatives and link each to the objectives it supports.
✓Cascade an enterprise scorecard to a department and align individual objectives with it.
✓Design a quarterly strategy review agenda that drives decisions from scorecard results.

Target Audience

Strategy and performance management officers
Institutional excellence and planning specialists
Department heads responsible for KPI reporting
Business analysts supporting management dashboards

Detailed Program Modules

01Balanced Scorecard Concepts and Evolution

From measurement system to strategy management system
The four perspectives and cause-and-effect logic
Adapting perspectives for public and non-profit entities

02Strategy Mapping

Mission, vision and strategic themes
Writing clear strategic objectives
Linking objectives in a strategy map

03Measures and Targets

Leading and lagging indicators
KPI definition sheets and data quality
Setting baselines, targets and thresholds

04Strategic Initiatives and Resources

Identifying and prioritising initiatives
Linking initiatives to objectives and budgets
Initiative ownership and progress tracking

05Cascading and Alignment

Department and support unit scorecards
Aligning individual performance objectives
Common cascading errors and remedies

06Strategy Reviews and Automation

Running effective strategy review meetings
Performance dashboards and reporting tools
Continuous refinement of the scorecard

Training Methodology

Interactive expert-led sessions grounded in workplace examples

Case studies and practical exercises drawn from the region

Group workshops with peer review of decisions and deliverables

Formative feedback against clear performance criteria

Applied Project & Assessment

Applied Project

Participants deliver a balanced scorecard package for their organisation or a Gulf government entity case: strategy map, KPI definition sheets for at least eight measures, an initiative portfolio linked to objectives, one cascaded departmental scorecard and a strategy review meeting agenda.

Assessment

Short diagnostic at the start, practical tasks linked to each learning outcome, and evaluation of the applied project against published criteria.

University Certificate & International Accreditation

Professional Certificate accredited by Alzette University in SBS Endorsed – Certified Balanced Scorecard Professional

International accreditation: Global Leadership Organization (GLO)