Interpersonal Communication Skills

Program Overview

Working relationships succeed or fail on everyday conversations. This course builds the interpersonal skills professionals need to work well with colleagues, managers and customers: self-awareness and communication styles, active listening, questioning, verbal and non-verbal signals, assertiveness, giving and receiving feedback, managing disagreement and building rapport across cultures. Short practice rounds and peer observation help participants apply techniques immediately in the multicultural workplaces typical of the Gulf.

Learning Outcomes

• ✓Identify their own communication style and its effect on others using a self-assessment tool.
• ✓Apply active listening, paraphrasing and open questioning to understand another person's view.
• ✓Use assertive rather than passive or aggressive language in common workplace situations.
• ✓Give and receive constructive feedback using a structured model such as SBI.
• ✓Manage disagreements calmly and move conversations toward agreed actions.
• ✓Build rapport with colleagues and customers from different cultural backgrounds.

Target Audience

• Employees in customer-facing and team-based roles
• New supervisors and team leaders
• Administrative and support staff
• Technical specialists who work across departments

Detailed Program Modules

Training Methodology

Applied Project & Assessment