CMI Recognized Certified Administration and Office Management Professional
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Program Professional Framework
CMI Recognized Certified Administration and Office Management Professional
Program Overview
Senior administrators increasingly carry management responsibilities: running office budgets, supervising support staff, managing vendors and facilities, and ensuring that policies and procedures are followed. This program develops the full professional profile of the administration and office manager, covering the management of office operations and services, budgeting and cost control, procurement of office supplies and services, supervision and development of administrative teams, facilities and workplace health and safety, and stakeholder communication with leadership. Practical tools and Gulf workplace examples help participants raise the standard and credibility of the administrative function.
Learning Outcomes
- ✓Prepare an annual office operating budget and monitor spending against it.
- ✓Develop an office procedures manual covering key services, approvals and service standards.
- ✓Manage office vendor and facility contracts using clear specifications and performance reviews.
- ✓Supervise administrative staff by setting objectives, allocating work and giving structured feedback.
- ✓Conduct an office workplace safety and space review and recommend improvements.
- ✓Present an administration performance report to senior management with service KPIs.
Target Audience
- Office managers and heads of administration
- Senior administrative officers and supervisors
- Facilities and general services coordinators
- Executive assistants preparing for management roles
Detailed Program Modules
01The Professional Office Manager
- Scope and responsibilities of office management
- Professional standards and ethics
- Building the credibility of the administrative function
02Office Operations and Procedures
- Designing office services and service standards
- Writing an office procedures manual
- Managing correspondence and records flow
03Budgeting and Cost Control
- Preparing an office budget
- Monitoring expenditure and variances
- Cost-saving opportunities in office services
04Vendors, Procurement and Facilities
- Purchasing office supplies and services
- Vendor contracts and performance reviews
- Space planning and facility maintenance
05Leading the Administrative Team
- Allocating work and setting objectives
- Coaching and performance feedback
- Managing workload peaks and cover
06Workplace Safety and Reporting
- Office health and safety responsibilities
- Emergency and evacuation arrangements
- Reporting performance to senior management
Training Methodology
Applied Project & Assessment
Applied Project
Participants produce an office management improvement pack for their workplace: service catalogue with standards, budget outline, vendor review, team work allocation plan and a management report with KPIs.
Assessment
Short diagnostic at the start, practical tasks linked to each learning outcome, and evaluation of the applied project against published criteria.
University Certificate & International Accreditation
Professional Certificate accredited by City University Malaysia in CMI Recognized Certified Administration and Office Management Professional
International accreditation: Global Leadership Organization (GLO)