NEVADA | PROFESSIONAL EXPERIENCE

Program Professional Framework

Executive Personal Assistant (PA) Certification (CPE)

Program Overview

A personal assistant to a senior executive needs to anticipate needs, manage time and information, and represent the executive professionally to internal and external contacts. This course develops the essential PA skill set: diary and travel management, handling calls, emails and correspondence on the executive's behalf, preparing documents and presentations, organizing meetings and taking minutes, managing confidential files, and building effective working relationships with the executive and their team. Emphasis is placed on communication, discretion and proactive problem-solving in fast-paced Gulf executive offices.

Learning Outcomes

✓Manage an executive's diary and travel plans, resolving conflicts and preparing itineraries.
✓Screen and respond to calls, emails and requests on behalf of an executive using agreed rules.
✓Prepare professional documents and presentations that meet the executive's standards.
✓Organize meetings end to end and produce clear minutes and action trackers.
✓Maintain confidential files and information securely in paper and digital form.

Target Audience

Personal assistants to managers and executives
Executive secretaries
Administrative assistants aspiring to PA roles
Office coordinators supporting senior management

Detailed Program Modules

01The Role of the Executive PA

Responsibilities and expectations
Understanding the executive's working style
Building a trusted working relationship

02Diary and Travel Management

Scheduling rules and conflict resolution
Travel bookings, visas and itineraries
Preparing the executive for each day

03Communication on the Executive's Behalf

Call and visitor screening
Managing the executive's inbox
Drafting replies and correspondence

04Documents and Presentations

Formatting reports and letters
Preparing presentations and briefing packs
Proofreading and version control

05Meetings and Minutes

Meeting preparation checklists
Minute-taking techniques
Action tracking and follow-up

06Confidentiality and Professionalism

Handling confidential information
Professional image and etiquette
Proactive problem-solving and initiative

Training Methodology

Interactive expert-led sessions grounded in workplace examples

Case studies and practical exercises drawn from the region

Group workshops with peer review of decisions and deliverables

Formative feedback against clear performance criteria

Applied Project & Assessment

Applied Project

Participants build a PA operations file for their executive or a case scenario: diary rules, a travel itinerary, inbox handling guidelines, a meeting pack with minutes and a confidentiality checklist.

Assessment

Short diagnostic at the start, practical tasks linked to each learning outcome, and evaluation of the applied project against published criteria.

University Certificate & International Accreditation

Professional Certificate accredited by City University Malaysia in Executive Personal Assistant (PA) Certification (CPE)

International accreditation: Global Leadership Organization (GLO)