SBS Endorsed – Performance Based Leadership

Program Overview

This programme equips managers to lead through clear results rather than activity, linking every team's work to organisational objectives and holding people accountable in a fair and motivating way. Participants learn to translate strategy into measurable team goals using OKRs and SMART objectives, run regular performance conversations, diagnose the causes of underperformance using frameworks such as Gilbert's behaviour engineering model, and recognise high contributors. The programme also addresses performance-linked rewards, calibration and the realities of performance management systems in Gulf public and private sector entities, where rating distributions and nationalisation goals add complexity.

Learning Outcomes

• ✓Convert departmental objectives into measurable team and individual goals using OKR or SMART formats.
• ✓Design a team performance dashboard with a small set of leading and lagging indicators.
• ✓Conduct structured monthly performance check-ins that review results, obstacles and support needs.
• ✓Diagnose the root causes of an underperformance case across environment, capability and motivation factors.
• ✓Prepare a performance improvement plan with clear expectations, support actions and review dates.
• ✓Participate effectively in a rating calibration discussion using evidence rather than impressions.

Target Audience

• Line managers and supervisors who appraise staff
• Department heads accountable for unit targets
• Human resources business partners and performance specialists
• Team leaders in operations, sales and service functions

Detailed Program Modules

Training Methodology

Applied Project & Assessment