Professional Business Correspondence

Program Overview

Every email, letter and memo shapes how an organisation is perceived and can create commitments, disputes or goodwill. This practical programme develops the skills to write clear, concise and correct business correspondence in English. It covers planning messages around purpose and reader, structure and plain English, tone and courtesy, formats for letters, memos and reports, email etiquette and management, and writing for sensitive situations such as complaints, refusals and reminders. Exercises use realistic correspondence from Gulf government and corporate settings, including communication with senior officials and international partners.

Learning Outcomes

• ✓Plan a business message by defining purpose, reader needs and key points before drafting.
• ✓Structure emails, letters and memos with a clear opening, logical body and specific call to action.
• ✓Apply plain English techniques to shorten sentences, remove jargon and improve readability.
• ✓Adjust tone and formality for senior officials, clients, suppliers and colleagues.
• ✓Write effective responses to complaints, refusals and payment or follow-up reminders.
• ✓Proofread and edit correspondence for grammar, punctuation, consistency and accuracy.

Target Audience

• Executive assistants and office managers
• Administrative and secretarial staff
• Customer service and client relations officers
• Professionals who correspond with external partners in English

Detailed Program Modules

Training Methodology

Applied Project & Assessment