NEVADA | PROFESSIONAL EXPERIENCE

Program Professional Framework

CMI Recognized Key Managerial Skills for New Managers and Supervisors

Program Overview

The first months after promotion are decisive: new managers and supervisors must shift from doing the work themselves to achieving results through others, often while leading former peers. This course focuses on that transition and the essential skills it requires: understanding the new role and expectations, managing former colleagues, delegating effectively, setting goals and following up, managing time between own tasks and team needs, holding difficult conversations and applying company policies fairly, including HR and labour law basics relevant to Gulf workplaces. Participants leave with a practical first-100-days plan.

Learning Outcomes

✓Clarify the expectations of their new role with their manager and define early priorities.
✓Establish working relationships and boundaries when leading former peers.
✓Delegate tasks using a structured approach that matches authority to responsibility.
✓Conduct a difficult conversation about performance or behaviour using a planned structure.
✓Apply basic HR policies on attendance, leave and discipline consistently and fairly.
✓Build a first-100-days plan with goals for results, relationships and personal development.

Target Audience

Newly appointed managers and supervisors
Employees promoted from specialist to supervisory roles
Acting supervisors and deputy managers
High-potential staff in succession plans

Detailed Program Modules

01Making the Transition

From individual contributor to manager
Common mistakes of new managers
Clarifying role expectations

02Leading Former Peers

Establishing authority and credibility
Setting boundaries and expectations
Building trust with the team

03Delegation and Follow-Up

What and how to delegate
Matching authority and responsibility
Monitoring without micromanaging

04Goals and Time Management

Setting team goals
Balancing own work and team needs
Prioritizing managerial tasks

05Difficult Conversations

Preparing for performance discussions
Handling emotions and resistance
Documenting agreements

06Policies, Fairness and the First 100 Days

HR policies and labour law basics
Consistency and fairness in decisions
Building a first-100-days plan

Training Methodology

Interactive expert-led sessions grounded in workplace examples

Case studies and practical exercises drawn from the region

Group workshops with peer review of decisions and deliverables

Formative feedback against clear performance criteria

Applied Project & Assessment

Applied Project

Participants prepare a first-100-days plan for their current or upcoming supervisory role, including role expectations, team relationship actions, a delegation plan and preparation notes for one difficult conversation.

Assessment

Short diagnostic at the start, practical tasks linked to each learning outcome, and evaluation of the applied project against published criteria.

University Certificate & International Accreditation

Professional Certificate accredited by Alzette University in CMI Recognized Key Managerial Skills for New Managers and Supervisors

International accreditation: Global Leadership Organization (GLO)