Certified Employee Relations Professional

Program Overview

Strong employee relations reduce disputes, protect the organisation legally and build trust between management and staff. This programme covers the practical toolkit of the employee relations specialist: designing fair policies and codes of conduct, handling grievances, conducting workplace investigations, managing disciplinary procedures with proportionate sanctions, resolving conflict through mediation, and managing absence and performance concerns. It explains the main principles of labour laws in Gulf states, including contracts, working time, termination and dispute settlement through labour authorities, and covers employee voice, wellbeing and communication during organisational change.

Learning Outcomes

• ✓Draft or review a grievance and disciplinary policy consistent with local labour law principles and fairness.
• ✓Plan and conduct a workplace investigation, including interviews, evidence handling and reporting.
• ✓Determine proportionate disciplinary outcomes based on facts, policy and precedent.
• ✓Apply mediation techniques to resolve interpersonal conflict between employees.
• ✓Manage absence, misconduct and poor performance cases with clear documentation.
• ✓Design employee voice and communication channels that strengthen trust and early issue resolution.

Target Audience

• Employee relations specialists and HR officers
• HR business partners handling case management
• HR managers and legal affairs staff dealing with labour matters
• Line managers with disciplinary responsibilities

Detailed Program Modules

Training Methodology

Applied Project & Assessment