Certificate in Emotional Intelligence

Program Overview

Emotional intelligence shapes how professionals handle pressure, conflict and feedback, and how others experience working with them. Built around widely used models such as Goleman's four-domain competency framework and the Mayer-Salovey ability model, this program helps participants assess their emotional patterns, regulate reactions under stress, read emotions in colleagues and customers, and use empathy to strengthen collaboration. Exercises reflect Gulf workplace realities, including multicultural teams, hierarchical communication norms and high-stakes customer interactions, and each participant leaves with a personal development plan.

Learning Outcomes

• ✓Assess personal strengths and gaps across self-awareness, self-management, social awareness and relationship management.
• ✓Identify personal stress triggers and apply regulation techniques such as cognitive reappraisal and pause-and-respond.
• ✓Recognise emotional cues in verbal and non-verbal communication with colleagues and customers.
• ✓Use empathic listening to de-escalate tense conversations and complaints.
• ✓Deliver and receive feedback in a way that maintains trust and motivation.
• ✓Draft a 90-day development plan with observable target behaviours.

Target Audience

• Team leaders and supervisors
• Customer-facing professionals and service managers
• HR and employee relations specialists
• Professionals preparing for people-management roles

Detailed Program Modules

Training Methodology

Applied Project & Assessment