ILM Recognized Managerial Decision Making and Problem Solving

Program Overview

Managers make dozens of decisions each week, from allocating staff and budget to resolving service failures, and the quality of those decisions shapes team performance and trust. This program focuses on the managerial side of problem solving: gathering and interpreting information, analysing problems systematically, generating and evaluating options, deciding how far to involve the team, managing risk, and communicating and reviewing decisions. Participants apply the tools to management scenarios typical of Gulf organizations, such as resource constraints, competing priorities, policy compliance and stakeholder pressure.

Learning Outcomes

• ✓Identify the information needed for a managerial decision and assess its reliability.
• ✓Analyse a workplace problem using root cause and force field analysis.
• ✓Evaluate options with cost-benefit analysis and a weighted decision matrix.
• ✓Decide the appropriate level of team involvement in a decision and justify it.
• ✓Assess risks and ethical implications of a decision before implementation.
• ✓Communicate a decision with its rationale and review its outcomes.

Target Audience

• First-line and middle managers
• Supervisors with budget or staffing responsibilities
• Team leaders in operations and support functions
• Professionals preparing for management roles

Detailed Program Modules

Training Methodology

Applied Project & Assessment