Creative Problem Solving and Decision Making

Program Overview

Many workplace problems resist standard fixes because they are poorly defined or have several valid answers. This program combines structured creative problem solving with disciplined decision making: clarifying the real problem, generating options with the Osborn-Parnes CPS process, SCAMPER and lateral thinking, evaluating options with decision matrices and risk checks, and gaining commitment for implementation. Participants work on live problems from their own organizations, learning to balance fresh ideas with evidence and the practical constraints typical of Gulf public and private entities.

Learning Outcomes

• ✓Define a problem precisely using problem statements, 5 Whys and the Is/Is Not technique.
• ✓Generate a broad range of options using brainstorming, SCAMPER, lateral thinking and reverse brainstorming.
• ✓Evaluate options with weighted criteria, feasibility checks and risk assessment.
• ✓Recognise cognitive biases such as anchoring and groupthink and apply techniques to reduce them.
• ✓Build an action plan with owners, milestones and success measures to implement a chosen solution.

Target Audience

• Supervisors and team leaders
• Process improvement and quality professionals
• Project coordinators and analysts
• Professionals leading cross-functional working groups

Detailed Program Modules

Training Methodology

Applied Project & Assessment