Clermont SB Endorsed – Communication and Relationship Management

Program Overview

Professional relationships with colleagues, managers, customers and partners are built or eroded in everyday conversations. This program develops the communication skills that sustain them: active listening and questioning, adapting style to different personalities and cultures, assertive communication, managing difficult conversations, and building trust with internal and external stakeholders. Participants practise through role plays drawn from Gulf workplaces, including cross-cultural teams, senior stakeholder meetings and customer escalations, and map their own key relationships to plan targeted improvements.

Learning Outcomes

• ✓Apply active listening and open questioning techniques to clarify needs in stakeholder conversations.
• ✓Identify communication style preferences and adapt messages to different audiences.
• ✓Use assertive language to express disagreement or decline requests while preserving relationships.
• ✓Structure a difficult conversation using a preparation framework and agreed next steps.
• ✓Build a stakeholder map that rates influence, interest and relationship strength.
• ✓Develop an engagement plan for three priority stakeholders with specific actions.

Target Audience

• Team leaders and supervisors
• Account, relationship and customer service managers
• Project managers and coordinators working across departments
• Professionals in liaison, partnership and government relations roles

Detailed Program Modules

Training Methodology

Applied Project & Assessment