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Program Professional Framework

IIBA Endorsed Certified HR Analyst

Program Overview

HR increasingly needs professionals who can define problems precisely, analyse processes and data, and specify solutions before systems are bought or policies are changed. This programme applies business analysis practice to HR, drawing on the knowledge areas of the IIBA BABOK Guide: planning analysis work, eliciting requirements from HR stakeholders, modelling HR processes with BPMN, writing user stories and requirements for HR systems, analysing workforce data, and evaluating solution performance after implementation. Cases include HRMS selection, onboarding redesign and HR dashboard development in Gulf organisations.

Learning Outcomes

✓Plan business analysis work for an HR initiative, including stakeholder analysis and approach.
✓Elicit requirements from HR and business stakeholders using interviews, workshops and observation.
✓Model current and future HR processes using BPMN notation.
✓Write clear functional requirements and user stories with acceptance criteria for HR solutions.
✓Analyse workforce data to define the problem and measure solution performance.
✓Evaluate solution options and recommend the one that best meets business needs.

Target Audience

HR analysts and HRIS analysts
Business analysts supporting HR projects
HR transformation and process improvement specialists
HR data and reporting specialists

Detailed Program Modules

01Business Analysis in HR

Role of the HR analyst
BABOK Guide knowledge areas
HR initiatives that need analysis

02Planning and Stakeholders

Business analysis approach
Stakeholder analysis and engagement
Defining the business need

03Elicitation and Collaboration

Interviews, workshops and observation
Document and data analysis
Confirming and communicating findings

04Process and Requirements Modelling

BPMN for HR processes
Functional and non-functional requirements
User stories and acceptance criteria

05HR Data Analysis

Workforce metrics and data sources
Root cause and gap analysis
Visualising analysis results

06Solution Evaluation

Comparing solution options
Measuring solution performance
Recommending improvements

Training Methodology

Interactive expert-led sessions grounded in workplace examples

Case studies and practical exercises drawn from the region

Group workshops with peer review of decisions and deliverables

Formative feedback against clear performance criteria

Applied Project & Assessment

Applied Project

Participants perform a business analysis of an HR improvement initiative: stakeholder map, elicitation notes, current and future BPMN process models, prioritised requirements with acceptance criteria and a solution recommendation.

Assessment

Short diagnostic at the start, practical tasks linked to each learning outcome, and evaluation of the applied project against published criteria.

University Certificate & International Accreditation

Professional Certificate accredited by Alzette University in IIBA Endorsed Certified HR Analyst

International accreditation: European Institute for Human Resources Management (EIHRM)