Root Cause Analysis

Program Overview

Fixing symptoms lets the same failures, incidents and complaints return; finding and removing underlying causes prevents recurrence. This hands-on programme teaches a structured investigation process and a toolkit for different problem types: problem definition, evidence and data collection, sequence-of-events and causal factor charting, the five whys, fishbone diagrams, fault tree and barrier analysis, and verification of causes. It then covers developing corrective and preventive actions and checking their effectiveness. Cases include quality defects, equipment failures and safety incidents typical of oil and gas, utilities and service operations in the Gulf.

Learning Outcomes

• ✓Write a precise problem statement using what, where, when and extent descriptors.
• ✓Collect and organise evidence through interviews, records, physical evidence and data analysis.
• ✓Build a sequence-of-events and causal factor chart for an incident or failure.
• ✓Apply the five whys, fishbone, fault tree and barrier analysis and select the appropriate tool for the problem.
• ✓Verify suspected causes with data before accepting them as root causes.
• ✓Develop corrective and preventive actions using the hierarchy of controls and verify their effectiveness.

Target Audience

• Quality engineers and quality assurance officers
• HSE officers and incident investigators
• Maintenance and reliability engineers
• Operations supervisors and continuous improvement specialists

Detailed Program Modules

Training Methodology

Applied Project & Assessment