Crisis Management Certification
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Program Professional Framework
Crisis Management Certification
Program Overview
Crises test leadership, decision-making and communication at the moment when information is incomplete and pressure is highest. This programme builds the capability to prepare for, respond to and learn from organisational crises: crisis governance and team structures, scenario-based planning, situational awareness and decision-making under uncertainty, stakeholder and media communication, and the transition to recovery. It draws on ISO 22361 crisis management guidance and its interface with business continuity under ISO 22301, and reflects coordination with national emergency and crisis management authorities in the Gulf.
Learning Outcomes
- ✓Distinguish incidents, emergencies and crises and define escalation criteria for activating the crisis team.
- ✓Design a crisis management structure with roles, decision rights and an operating rhythm for the crisis team.
- ✓Develop crisis scenarios and pre-planned response options for the organisation's highest-impact risks.
- ✓Apply a structured decision-making cycle to maintain situational awareness and make timely decisions under uncertainty.
- ✓Prepare holding statements and a stakeholder communication plan for the first hours of a crisis.
- ✓Plan and evaluate a tabletop crisis exercise and capture lessons for plan improvement.
Target Audience
- Crisis management, emergency and business continuity managers
- Members of executive and departmental crisis teams
- Corporate communications and media relations staff
- Risk managers and HSE managers
Detailed Program Modules
01Understanding Crises
- Types of crises and their life cycle
- Incidents, emergencies and crises compared
- Lessons from regional and international crises
02Crisis Governance and Preparedness
- ISO 22361 principles and framework
- Crisis team structure, roles and activation
- Crisis plans, playbooks and command facilities
03Scenario Planning and Risk Linkage
- Linking crisis planning to the risk register
- Developing credible crisis scenarios
- Interface with business continuity and ISO 22301
04Crisis Leadership and Decision-Making
- Situational awareness and information management
- Decision-making cycles under uncertainty
- Leadership behaviours and stress management
05Crisis Communication
- Holding statements and key messages
- Media, social media and rumour management
- Communicating with employees, regulators and partners
06Exercising, Recovery and Learning
- Tabletop and simulation exercises
- Transition from response to recovery
- Post-crisis reviews and plan improvement
Training Methodology
Applied Project & Assessment
Applied Project
Participants develop a crisis management plan outline for their organisation, including activation criteria, crisis team structure, two detailed scenarios with response options and a communication plan, then test it in a facilitated tabletop exercise.
Assessment
Short diagnostic at the start, practical tasks linked to each learning outcome, and evaluation of the applied project against published criteria.
University Certificate & International Accreditation
Professional Certificate accredited by University of Malaya in Crisis Management Certification
International accreditation: Global Leadership Organization (GLO)